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Group Paging

The group paging service allows a user to set up a one-way call to a group of up to 75 target users by dialing a single number or extension. Multiple paging groups can be set up for different departments or teams. Group paging can be a cost-efficient alternative to having an overhead paging system installed or a useful tool for when overhead paging would reach too many audiences.

For example, if a grocery store manager needs to relay a message to the entire deli department, all of the deli employees can be added to a single group. That way, when the manager has an announcement or needs to reach the department, the group paging service is available to reach the group by dialing one number or extension.

The group paging feature is available for premium customers. To add the service (as a premium customer), call 1-800-Verizon. This service is included in the premium package and is no additional charge.

Feature Notes

  • A paging group includes Originators and Targets. The Originators assigned to the group are those who can place a one-way, simultaneous call/page using their device. The Targets are the group of users who receive the one-way call/page.
  • The group page is a one-way audio service. The paging originator has a one-way talk path to the paging targets. The paging targets do not have a talk path to each other or to the paging originator for the duration of the page.
  • When the page is set up to the targets, the originator receives a “Paging System Ready” announcement alerting them to begin speaking.
  • A user can be assigned as both a paging target and a paging originator in a paging group.
  • If a user is not on the phone, the call from a group page is automatically answered, and the target hears a “Paging” announcement to alert them they are receiving a page.
  • If a target is on a call, the page is not automatically answered. If a target chooses not to answer the page, the group paging call will not forward to the target’s voicemail.
  • If a target has any of the following enabled, they are not called by the Group Paging service:
    • Do Not Disturb
    • Call Forwarding
    • Office Anywhere
    • Simultaneous Ring
  • Group paging does not work on shared lines.

Help Topics

The following topics will help you configure group paging.

 

A. How do I modify a paging group?

 
  1. Log in to My Account.
  2. Select the My Site tab and choose the site you would like to modify on the left. The My Site dashboard appears displaying quick links.
  3. Select Site Services.
  4. Select Group Paging, and a list of your paging groups appear.
  5. Select the group you would like to modify.
  6. Then select Edit.
  7. On the Edit Group Paging page, you can change the Group Name, Extension, First Name and/or Last Name fields, where applicable.
  8. Here you can also determine the Caller ID label option. Options include:
    • Paging group ID – This option shows the group name as the caller ID label.
    • Page originator – This option shows the name of the extension/person the page originated from.
  9. Select Save to save any settings modified.
 

How do I edit paging targets and originators?

 

To add Paging Targets to the group:

  1. Select the Paging Targets tab.
  2. Then, drag and drop from the Available for assignment list to the Assigned to Group list.
  3. Select Save to save your changes.

To add Paging Originators to the group:

  1. Select the Paging Originators tab.
  2. Then, drag and drop from the Available for assignment list to the Assigned to Group list.
  3. Select Save to save your changes.
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