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Enabling/Disabling the Barge In feature for a User

What you need to know

The Barge In feature enables a user to use a Feature Access Code (FAC) to answer a call that was directed to another subscriber, or barge-in on the call if it was already answered. Barge In can be used across locations.

To barge in on a call, the User will dial Feature Access Code *33. You will then hear a stutter dial-tone (if enabled) to let you know the system recognizes the access code and is ready for you to enter the number to which you want to barge-in. When connected, barge-in creates a three-way call among all parties.
This feature can be configured from the My Phone Portal. Note: Only the site administrator can setup users in the My Phone portal. Ask your site administrator if you do not have access into the My Phone portal.
To manage a user’s Barge In settings:

  1. Log in to the Enterprise Portal.
  2. Select your site from the drop-down menu.
  3. Select the Users tab in the left-hand navigation.
  4. Select the user and click Edit.
  1. Select Visibility Options from the menu on the left.
  2. Select the Barge In tab.
  1. Click Do Not Allow Users to Barge In, if you do not want the User to able to barge-in on calls.
  2. Check Barge-in Warning Tone to hear a stutter dial tone warning if another User is barging in on this User’s call.  The tone is played after the Feature Access Code (*33) is dialed.