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Business Digital – Connect Sending and Receiving Chat Messages

Send and Receive Chat Messages

Connect helps you stay in touch with colleagues using chat, for quick interactions when it’s not convenient to talk. There are two ways to send a chat message – from the message window and from a contact’s profile. When your notification settings are turned on for Connect, you will receive notifications to our mobile phone when you receive chat messages through Connect.

 

A. How do I send chat messages from the messages window?

    1. To initiate a chat message, tap the Pencil icon.
    1. Enter the contact name in the To field. Then enter your message and tap Send.

B. How do I send a chat from a contact’s profile?

    1. You can find a colleague through the Favorites, Groups or by searching the Directory.
    1. Tap the colleague’s name and then tap Chat.

C. How do I receive chat messages?

You will receive a notification on your mobile phone when a new chat message arrives. Swipe to view and respond.