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Business Continuity (My Phone)

This feature will send calls to a destination of your choice if your phone is not connected to the network for any reason, such as power outage, failed Internet connection, or wiring problem.

This feature can be configured from the My Phone Portal found at the following URL:
*Please Note: Only the site administrator can setup users in the My Phone portal. Ask your site administrator if you do not have access into the My Phone portal.

Business Continuity – Help Topics

The following topics will help you with common Business Continuity related questions.

A. How do I set up Business Continuity?

  1. From the My Phone dashboard, click on the My Features tab.
  2. Select Business Continuity from your list of features.
  1. To enable, check the “If Not Reachable, Forward Calls to” box. Then, make your selection from the drop-down menu.

Please Note: You will need to configure this number in the My Numbers tab prior to setting up this feature. It is recommended that the forwarding destination is an off-net number, such as a mobile phone, home phone, or other off-net office phone.