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Business Continuity (My Phone)

This feature will send calls to a destination of your choice if your phone is not connected to the network for any reason, such as power outage, failed Internet connection, or wiring problem.


This feature can be configured from the My Phone Portal found at the following URL:
*Please Note: Only the site administrator can setup users in the My Phone portal. Ask your site administrator if you do not have access into the My Phone portal.

Business Continuity – Help Topics

The following topics will help you with common Business Continuity related questions.

A. How do I set up Business Continuity?

  1. From the My Phone Next Portal, click on the Call Settings page.
  2. Select Business Continuity from your list of features. To enable, click on the toggle button to the right of the text. When it’s enabled, it will turn to color from gray-scale. To disable, click on the toggle button again, when disabled, it should change from color back to gray-scale.
  3. Input a valid number.
  4. Click the Save button.