Print Friendly, PDF & Email

Busy Lamp Field (Monitoring)

What you need to know

Maintaining visibility into who is on the phone and who isn’t allows you to effectively handle calls to insure hold times are short and that callers get handled in the best way possible. The Monitoring feature allows users to observe the line status (e.g., active or inactive) of other phones through the additional line keys on their phone. Users can also quickly dial a monitored phone simply by pressing the associated line key. Please note: This does not work in ATAs.

As a Site Administrator, you have the ability to grant monitoring privileges, activate the feature and modify settings for users at your sites. Site Administrators will have to go to the My Account Portal found here:

Busy Lamp Field– Help Topics

The following topics will help you with common Busy Lamp Field related questions.

A. How do I set up Busy Lamp Field (Monitoring) for a User?

  1. Login to the My Account Portal.
  2. Click the My Site tab.
  3. Select the site from the list on the left. The My Site dashboard appears displaying quick links.
  4. Go to the Monitor a Line quick link.
  1. Select the User to you would like to grant Monitoring capabilities to and click Edit.
  1. Check the Call Park Notification box if you would the monitored User to be notified of call parked on their line. For more information on Call Park, please see the Call Park and Call Pickup article.
  2. Next, select the phone number/line that you would like your User to monitor by dragging and dropping the phone/line from the Phones Not Monitored window to the Monitored Phones window.
  3. Click Save to save your changes.

Now this is configured, Sylvia can now see when Justin and Jim are on the are on the phone.