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Call Waiting (My Phone)

The Call Waiting feature, allows you to place a call on hold to answer a different call. When you are on an active call, a tone alerts you to a new call and you can choose to answer or ignore the call.

This feature can be configured from the My Phone Portal found at the following URL:
https://businessdigital.verizon.com/myphonenext/

*Please Note: Only the site administrator can setup users in the My Phone portal. Ask your site administrator if you do not have access into the My Phone portal.

What you need to know

The following topics will help you with common Call Waiting related questions.

A. How do I enable Call Waiting?

  1. To enable the Call Waiting feature, from the My Phone portal, click on the Call Settings page.
  2. Select Call Waiting from your list of features. To enable, click on the toggle button to the right of the text. When it’s enabled, it will turn to color from gray scale. To disable, click on the toggle button again, when disabled, it should change from color back to gray scale.
  1. Click the Save button.