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Configuring Call Waiting for a User – From the New My Account Portal

What you need to know

The Call Waiting feature, allows you to place a call on hold to answer a different call. When you are on an active call, a tone alerts you to a new call and you can choose to answer or ignore the call. As an administrator, you can configure this feature for a User.

How do I enable call waiting for a User?

  1. To configure, log in to the Enterprise Portal.
  2. Select the Users tab on the left-hand navigation.
  3. Select the user/phone number and click Edit.
  1. Select Call Forwarding in the left-hand menu.
  2. Then, select the Waiting tab.
  3. Tap the slider to On to enable the feature.
  4. Note: By default, this feature will be turned on.