Sequential Ring Overview
What you need to know
This article describes the Sequential Ring feature.
A. Feature Overview
Sequential Ring allows you to create a list of up to 5 additional numbers (total of 6) to ring in a specific order when you receive an incoming call. Specific criteria must be assigned to activate this feature. The criteria for each Sequential Ring entry can be calls from any number, a list of up to 12 phone numbers or digit patterns, a specified time schedule, and a specified holiday schedule.
B. Feature Prerequisites/Restrictions
- Each destination number should be entered as a 10-digit number or an E.264 international number.
- The timing for how long a destination rings is controlled by a number of rings setting for each destination. The valid range is 2 - 20 rings.
- At least one criterion under My Rules must be entered to activate the feature. The default criterion is From Any Phone Number with an Every Day All Day schedule.
- The Sequential Ring feature has the following interaction/precedence with other features:
- Alternate Numbers - Sequential Ring can be used with Alternate Numbers and applies to all alternate numbers for a user.
- Sim Ring/ Anywhere - If Sequential Ring is configured with the same number as Sim Ring/Anywhere, Sequential Ring takes precedence over Sim Ring/Anywhere. The typical scenario involves ringing the base location first (and all the other Sim Ring/Anywhere locations at the same time). As soon as Sequential Ringing alerts the next location, the Sim Ring/Anywhere feature is turned off.
- Call Center - When a call is presented to a user in the Call Center, the user’s Sequential Ring service is inhibited. This means that any Sequential Ring settings for the user are not applied to an incoming call from a Call Center.
- Call Forward Always - If Call Forwarding Always is active at the main location, it takes precedence over Sequential Ring. If Call Forwarding Always is active on any other destination numbers for Sequential Ring, the Sequential Ring location rings as usual and hunts to the next location if the call is unanswered.
- Call Forward Busy - Sequential Ring has precedence over Call Forward Busy. If all locations are busy (or if the base location is busy with the Sequential Ring set up not to continue) Call Forward Busy has a chance to execute (otherwise, no-answer processing is always applied). The Sequential Ring locations can have Call Forward Busy themselves, in which case the call is forwarded if the location is busy.
- Call Forward No Answer - Sequential Ring has precedence over Call Forward No Answer. Even if the base location is configured as a Sequential Ring location, a timeout causes Sequential Ring to attempt the next location. Once Sequential Ring has finished going over all its locations, normal no-answer processing occurs, and Call Forward No Answer can then forward the call (a no-answer timer is not restarted prior to that).
- Call Forward Not Reachable - If active, Sequential Ring runs before the Call Forward Not Reachable service is invoked. If all the destinations, including the base locations, are not reachable, the Call Forward Not Reachable feature forwards the call to the destination number after the Sequential Ring feature hunts through the list.
- Call Forward Selective - Call Forward Selective at the base location takes precedence over Sequential Ring. If Call Forward Selective is assigned to other locations visited by Sequential Ring, the Sequential Ring timer applies as usual and hunts to the next location if the call is not answered before the timer expires.
- Calling Plans - Sequential Ring calls are screened by the Transferred/Forwarded Calling Plan that applies to the user. If the user is not allowed to transfer specific types of calls, the Sequential Ring service may be inhibited.
- Directed Call Pick-up/Directed Call Pick-up with Barge-In - Another user that invokes Call Pickup, no matter which location is being alerted, can still pick up a call to a user being alerted by Sequential Ring.
- Do Not Disturb - Do Not Disturb takes precedence over Sequential Ring.
- Hunt Group - When a call to a Hunt Group is presented to a user in the Hunt Group, the user’s Sequential Ring service is inhibited.
- Remote Office - Sequential Ring takes precedence over Remote Office.
- Selective Call Acceptance/Selective Call Rejection - These features take precedence over Sequential Ring.
- Shared Call Appearance - The Shared Call Appearance locations are alerted in addition to the base location when Sequential Ring handles an incoming call.
- Simultaneous Ring - Sequential Ringing takes priority over Simultaneous Ring. However, if the base location is alerted, Simultaneous Ring triggers and rings any simultaneous locations.
- Voice Messaging - If a Sequential Ring location rolls over to voicemail, the service ends and the caller is connected to voicemail. There is an option to enforce answer confirmation on Sequential Ring destinations to prevent calls from immediately going to voicemail.
C. Feature Operation
- When a caller dials a user that has Sequential Ring enabled, they hear an announcement asking them to stay on the line. If the interrupt setting is enabled, the caller also hears a message to press pound to interrupt the search, if applicable.
- After the first announcement, the caller will hear ringing.
- If a call is answered by any of the numbers in the search list, the search is stopped.
- Every 20 seconds, a comfort message is played asking the caller to stay on the line.
- If the interrupt button (#) is pressed, the caller is provided with the subscriber’s no answer processing.
- After all numbers were tried and not answered, the ring back or announcement is interrupted, and the caller is provided with the subscriber’s no answer processing (voice mail in most cases).
D. Feature Setup
- Log in to the My Phone dashboard. You will be brought to the My Phone Dashboard with the Voicemail page being the first thing you see.
- Click on the Call Settings Page. And find the Sequential Ring setting area.
- Click My Features at the top of the page.
- Click Sequential Ring on the left.
- Enter a list of 10-digit numbers or E.264 International numbers to be rung in order from 1 to 5. After you enter the first valid phone number, a second line will appear to enter phone 2. After each valid number is enter and additional line will be shown up to 5.
- With each line you input, you can also set the number of rings for each device. Select the number of rings from the dropdown menu.
- Check Answer Confirmation for each number you want. Answer Confirmation requires that the called party to press 1 on the keypad to receive the call. If the 1 is not entered, the call continues through the list of sequential numbers. This feature prevents calls from being placed into the voice mail of the alternate sequential numbers.
- Check Ring Base Location first for __ rings, if applicable. When checked, your base location rings first before the other locations are tried. If not checked, your base location will not ring, and Location # 1 is tried first. This also sets the number of rings at your base location before ringing your other locations. The maximum number of rings is 20.
Note: changing this setting also changes the settings for rings before voice mail and the number of rings for forwarding unanswered calls.
- Check Continue search when I am on a call, if applicable. Calls are sent to your list of alternate locations if the Alert Base Location first for __ rings setting is also checked, and you’re on a call or your phone is unreachable.
- Check Enable caller to skip search and go to voice mail, if applicable. Callers can press # to interrupt the search.
- Click Save.
Once your numbers have been entered, you can now create a rule in which this feature will take effect. To do this, select a Pre-Defined Schedule from the drop-down menu and click the Add Schedule button (to create a schedule, see section on creating Schedules). The Apply a Schedule box should appear.
- 1. Make sure your “When” field shows which schedule you currently want to use.
- Select the numbers for this specific alert.
- You can either chose Any Phone Number (to get alerts for all calls) or Select Phone Numbers (to get alerts for specific calls).
- Choose Ring or Don’t Ring.
- Click the Save button.