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Parking and Retrieving Calls from the Mobile App

Help Topics

 

If you are on an active call, the Mobile App provides you with various methods to Park and Retrieve a call. You will have 30 seconds to retrieve a call that is parked or the call will ring back the person who placed the parked call.

A. Parking a Call (Call Park) using the Mobile app

When a call is parked against an extension it will be followed by a message that your call has been parked. To park a call;

While on an active call;

  1. Tap on menu button.
  2. Tap on the Park call button.

  1. keypad will pop-up and a message will prompt you to;
    1. Dial (#) to park against your extension or;
    2. Dial extension you wish to park the call against and the (#) sign.

Please note: If you do not select an option; the call will be automatically parked against your extension.

 

  1. Tips and Short cuts

You can also Park a call manually by using a feature code. To manually Park a call;
While on an Active call;

  1. Place caller on hold
  2. Dial (*) 68 and the extension you will park it against and the (#) sign.
  3. You will hear a prompt that the call has been parked.

B. Retrieve Parked call using your Mobile App

To retrieve a call that has been Parked;
From the keypad;

  1. Dial (*) 88
  2. Followed by the extension the call is parked against and the (#) sign.
  3. Tap on the Phone icon, and your call will now be retrieved.