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Placing and Answering Calls Using the Desktop App

What you need to know

This article provides details on the functions related to the Desktop Application:

Help Topics

A. Placing Calls

Several options for placing calls are presented. These functions can be used with the Communication Buttons, by right-clicking on a Contact, or you can input a number to Dial for Voice or Video Calls by clicking the Dialpad Button.

Place calls using Dialpad

  1. To place a call using your Dialpad, select Dialpad icon.
  2. Click in Start new call field,
  3. Enter the phone number using the application’s keypad or your computer’s keypad.
  4. Click on the Call button icon or enter on your keyboard. Your call will then be placed.

Place calls from Contacts tab

  1. To place a voice call from your Contacts, select the Contact icon.

  1. Select the Contact, right-click and select the Call option.
  2. Select the work number or extension, if the contact has multiple numbers associated with their information.

Place a call from UC-One application using your Desk Phone:

  1. Select a Contact by clicking on the Contact Icon.
  2. Right click and select Call from Phone.
  3. Select the work number or extension, if the contact has multiple numbers associated with their information. An incoming call will ring your desk phone.
  4. Once your desk phone is picked up, the outbound call will be initiated.

Place Video Calls

To initiate a Video Call,

  1. Select a Contact by clicking on the Contact Icon.
  2. Right click and select Video Call.
  3. Select the work number or extension, if the contact has multiple numbers associated with their information. Once a number is selected, a video call is initiated.

Place calls from Chat window

To place a call to a contact that you have already initiated chat with:

  1. From the chat window, click Call, Video Call or Call from Phone. A call will be initiated to that contact.

Making Audio Calls from My Room

Once you are in a My Room session you can place calls into your My Room conference bridge. To place call to My Room conference bridge:

  1. Select from Call or Call from Phone icons. A call will be initiated to your Conference Bridge and your Conference ID and Moderator PIN will automatically be entered. Others in your My Room session will be able to join your conference bridge by pressing either the Call or Call from Phone icons.

Tips and Shortcuts

Another way to initiate a Voice Call, Video call or Call from Phone is to hover over a contact.

  1. From the Contacts tab, hover over the contact you wish to call.

  1. Select the type of call you would like to make: Voice call, Video call or Call from phone.

Ending Calls

  1. To end the call, press the Hang up icon, which replaces the Call icon when you are on a call.

B. Answering Calls

When you receive an incoming call, a pop-up notification is displayed in the lower right corner of your screen.

To answer an Audio call,

  1. Click the green Audio button to answer call.
  2. To decline the call, click on the Decline Button

To answer a Video call,

  1. Click the Video button.
  2. For Audio only, click the Audio button.
  3. To decline call, select the Decline button.