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Placing and Answering Calls Using the Desktop App

If you are on an active call, the desktop application provides you with various methods to transfer a call.

A. Placing Calls

Several options for placing calls are presented. These functions can be used with the Communication Buttons, by right-clicking on a Contact, or you can input a number to Dial for Voice or Video Calls by clicking the Dialpad Button.

Place calls using Dialpad

  1. To place a call using your Dialpad, select Dialpad icon.
  2. Click in Start new call field.
  3. Enter the phone number using the application’s keypad or your computer’s keypad.
  4. Click on the Call button icon or enter on your keyboard. Your call will then be placed.

Place calls from Contacts tab

  1. To place a voice call from your Contacts, select the Contact icon.
  2. Select the Contact, hover over the contact and hit the Call button.

Place a call from UC-One application using your Desk Phone:

  1. Select a Contact by clicking on the Contact Icon.
  2. Right click and select Call from Other Device.
  3. Once your desk phone is picked up, the outbound call will be initiated.

Place Video Calls

To initiate a Video Call:

  1. Select a Contact by clicking on the Contact Icon.
  2. Right click and select Video Call.

Place calls from Chat window

To place a call to a contact that you have already initiated chat with:

  1. From the chat window, click Call, Video Call or Call from Phone. A call will be initiated to that contact.

Ending Calls

To end the call, press the Hang up icon, which replaces the Call icon when you are on a call.

B. Answering Calls

When you receive an incoming call, a pop-up notification is displayed in the lower right corner of your screen.

To answer an Audio call:

  1. Click the green Audio button to answer call.
  2. To decline the call, click on the Decline Button.

To answer a Video call:

  1. Click the Video button.
  2. For Audio only, click the Audio button.
  3. To decline call, select the Decline button.
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