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Quick Start Guide - Desktop App

Help Topics

The following topics will help you with common setup topics for your UC clients:

A. System Requirements

  • Operating system
    • Apple Mac OS 10.8 Mountain Lion, Mac OS 10.9 Mavericks, Mac OS 10.10 Yosemite.
    • Microsoft Windows 7, Windows 8/8.1, Windows 10 (Classical view only).
  • The installation footprint is approximately 125 MB.
  • For voice calls, a sound card, speakers, and a microphone or a headset are required.
  • A minimum 1GB MB RAM is required.
  • Minimum 1 GHz; however, 1.5 GHz is recommended.
  • Intel Pentium 4 at a minimum, dual core CPU at a minimum is recommended for video calls.
  • Open Graphics Library (OpenGL) 1.5 or higher is recommended. 

For high-definition (HD) video, the following is recommended:

  • HD camera
  • HD resolution support in display
  • Pentium Quad Core or equivalent
  • 2 GB RAM

B. Installing the Desktop App

You will receive an email indicating you were given access to the Desktop Softphone.

  1. Log in to the My Phone dashboard at
  2. Click the My Features tab at the top of the screen.
  3. Click Desktop Softphone on the menu on the left. The Desktop Communicator Downloads screen appears.
  1. Click Download. The setup wizard pop-up appears.


  • Click Run or Save and follow the instructions.
  • Launch Virtual Communications Express Desktop Softphone.


  • Double-click the disk image.
  • Copy the application to the Applications
  • Launch Virtual Communications Express Desktop Softphone.
Sign In

The first time you launch the Desktop Softphone you are prompted to sign in. You can choose to sign in automatically after initial sign in. You must also verify your address that reflects your current location for 911 calling.

  1. Enter the user name and password for the Desktop Softphone.
  2. Check Remember password if you do not want to enter it every time you log in.
  3. Check Sign in automatically if you want Virtual Communications Express Desktop Softphone to automatically sign in on subsequent launches.
  4. Click Sign In.
Outlook Integration

Immediately after sign in, the Outlook Integration pop-up appears informing you that you can search Microsoft® Outlook® contacts and calendar events to incorporate into the Desktop Softphone. You can change these settings later in Preferences.

This feature enables Microsoft Outlook to display Desktop contact presence and allows you to invoke Desktop functions like Chat, Call from Computer, Call from Phone, and Video Call from within Outlook.

Click Yes to search for Outlook contacts and calendar events.

Main Window

The contact list will be empty when you launch the Virtual Communications Express Desktop Softphone for the first time. Use the search field to find people and add them to your contact list. Contacts can also be added by clicking the + (add) button.

This table displays a quick overview of the icons displayed within the app: 

[ninja_form id=28]

Presence – Indicate whether you are available, away, busy, or offline. You can also set your location. It also indicates if you are offline, on a call, or in a meeting. QSGUC4

Contacts – View your contacts. Use  QSGUC5b to filter and add contacts. QSGUC5

Chat – Allows you to view recent chat communications with contacts and continue those chat conversations. QSGUC6

Communication History – View messages and access voice mail. QSGUC7

Dialer – Open a dial pad to place a call. QSGUC8

My Room – This is your permanent communication room. Participants can dial in to your audio bridge for conferences. (Premium License Only) QSGUC10