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Quick Start Guide for Apps: Desktop

Communicator allows you to place and receive business calls over the cellular network using your business phone number. This article provides details on placing voice and video calls.


A. System Requirements

  • Operating system
    • Apple Mac OS 10.8 Mountain Lion, Mac OS 10.9 Mavericks, Mac OS 10.10 Yosemite.
    • Microsoft Windows 7, Windows 8/8.1, Windows 10 (Classical view only).
  • The installation footprint is approximately 125 MB.
  • For voice calls, a sound card, speakers, and a microphone or a headset are required.
  • A minimum 1GB MB RAM is required.
  • Minimum 1 GHz; however, 1.5 GHz is recommended.
  • Intel Pentium 4 at a minimum, dual core CPU at a minimum is recommended for video calls.
  • Open Graphics Library (OpenGL) 1.5 or higher is recommended.

For high-definition (HD) video, the following is recommended:

  • HD camera
  • HD resolution support in display
  • Pentium Quad Core or equivalent
  • 2 GB RAM

B. Installation of Desktop App

You will receive an email indicating you were given access to the Desktop App.

Please Note: Only an administrator can give a user access to the Desktop App through the sharing feature. You can find out additional information on how to porivde access to the Desktop App by following the guide on Sharing Features.

  1. Log in to the My Phone dashboard at
  2. Click the My Features tab .
  3. Click Desktop Softphone and download.


  • Click Run or Save and follow the instructions.
  • Launch BDV UC-One Communicator Desktop Softphone.


  • Double-click the disk image.
  • Copy the application to the Applications folder.
  • Launch BDV UC-One Communicator Desktop Softphone.

Sign In

The first time you launch the Desktop App you are prompted to select a region before you sign in. If you are updating the app, the Region selection should already be in the system.

You can choose to sign in automatically after initial sign in. You must also verify your address that reflects your current location for 911 calling.

  1. Enter the user name and password for the Desktop Softphone. To locate this information, please see the Username and Password Guide.
    • User name example: (
    • Password example: My Phone password
  2. Check Remember password if you do not want to enter it every time you log in.
  3. Check Sign in automatically if you want BDV UC-One Communicator Desktop Softphone to automatically sign in on subsequent launches.
  4. Click Sign In.

Outlook Integration

Immediately after sign in, the Outlook Integration pop-up appears informing you that you can search Microsoft® Outlook® contacts and calendar events to incorporate into the Desktop Softphone. You can change these settings later in Preferences.

This feature enables Microsoft Outlook to display Desktop contact presence and allows you to invoke Desktop functions like Chat, Call from Computer, Call from Phone, and Video Call from within Outlook.

Click Yes to search for Outlook contacts and calendar events.

Main Window

The contact list will be empty when you launch the BDV UC-One Communicator Desktop Softphone for the first time. Use the search field to find people and add them to your contact list. Contacts can also be added by clicking the + (add) button.

This table displays a quick overview of the icons displayed within the app:


Presence – Indicate whether you are available, away, busy, or offline. You can also set your location. It also indicates if you are offline, on a call, or in a meeting.

Contacts – View your contacts. Use  to filter and add contacts.

Chat – Allows you to view recent chat communications with contacts and continue those chat conversations.

Communication History – View messages and access voice mail.

Dialer – Open a dial pad to place a call.

HUB – Hub is an add-on which provides contextual data and MicroApp integration for the Desktop. (Premium License Only)

My Room – This is your permanent communication room. Participants can dial in to your audio bridge for conferences. (Premium License Only)


Hub is an add-on which provides contextual data and MicroApp integration for the UC-One Communicator (Desktop). With the addition of Hub, Communicator Users can add Micro App integration with Contextual information sharing. This allows Users to not only access all of their required information from a single User interface, such as but not limited to recent files, e-mails and conversations with other in your business when third party apps are enabled. It also allows the user to view shared content specific to the person they are communicating with.

To enable integrations with Hub:

  1. Click on the Hub icon to view available integrations with the Desktop Client.
  2. Toggle the desired app integration to On and follow the sign in steps for that app.