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Configuring Unified Messaging (My Phone)

The Unified Messaging feature allows you to retrieve voice and fax messages via My Messages on the My Phone dashboard, or via email. Voice mails are sent in.wav format, and faxes are sent in .tiff format.
Optionally, notifications can be sent to a mobile phone via text or email. These notifications will not include the voice mail or fax files.

To configure Unified Messaging, you will need to login to the My Phone Portal can be found at the following URL:
https://businessdigital.verizon.com/myphone/

*Please Note: Site administrators can setup users in the My Phone portal as well as on My account portal . Ask your site administrator if you do not have access into either portal.

My Rules– Help Topics

The following topics will help you with common My Phone related questions.

A. How do I configure my Unified Messaging?

  1. Login to the My Phone Portal.
  2. Click the My Messages tab.
  3. Click Settings. The number configuration pop-up appears.
  1. The number configuration pop-up window appears. Under Voice Messaging, select when the voice mail function should be active. Options are:
    • On (busy and unanswered calls go to voice mail)
    • Always (all calls go directly to voice mail)
    • Off (no voice mail)

    Please Note: By default, this is set to On.

  1. Turn fax messaging On or Off.
  2. Select the number you want to receive inbound faxes for the user from the Phone Number drop-down list.
  3. Assign an extension for the fax number, if applicable.
  4. Under Message Storage, select System Mailbox if you want messages accessed via phone or the My Phone dashboard. If selected, check Message waiting indicator phone, if applicable.
    -OR-
    Check External Mailbox if you want all messages sent as a .wav file to the email you enter in the E-Mail Address field.
  5. Under Additional Settings, check Get notified when new message is received via, and select one of the following:
    • Mobile phone (SMS) – To receive text message notifications of voicemail messages. Enter the mobile number and select the wireless provider from the drop-down list.
    • Email – To receive an email notification of a voicemail message. Enter the email address that should receive an alert when there is a message (voice mail and fax).
    • Please Note: This is only a notification of a voicemail. This is not a copy of the actual voicemail message.

  6. Check Send a copy of all new messages to another email address and enter the address, if applicable.
  7. Check Transfer on 0 to and enter a phone number where callers can transfer from voice mail by dialing 0, if applicable. If enabled, enter the destination to which calls should be transferred. If this feature is configured, be sure to record your Voicemail Greetings with appropriate guidance for the caller. For example, “To reach me on my assistant, press zero.”
  8. Click Save to save your changes.

    Finally, in the Greetings section, select the type of greeting you would like to have played for callers. You can configure two types of Voicemail greetings – Busy and No Answer. You can choose to play a system default greeting or upload customized personal greeting. Greetings can also be recorded by dialing the Voice Portal (pressing the Message button on your VoIP phone) and entering the Voice Portal Password.

  1. Select the Number of rings before playing a greeting before a Voicemail greeting is played.
  2. Select the greeting option for your Busy Greeting. The Busy Greeting will be played when, you are on their phone, voicemail is enabled and call waiting is disabled or Do Not Disturb is enabled. Choose either System (to play the system default greeting) or Personal (to play your custom personalized greeting). If Personal is selected:
    • Click the Upload button and browse for the file on your computer. Please Note: All Voicemail greetings must be formatted as CCITT U-Law, 8KHz, 8-bit mono attributes as a .wav file.
    • Select the file and click Open to upload the file.
  3. Next, select the greeting option for your No Answer Greeting. The No Answer greeting will be played when you do not answer your phone. Choose either System (to play the system default greeting) or Personal (to play your custom personalized greeting). If Personal is selected:
    • Click the Upload button and browse for the file on your computer.
      Please Note: All Voicemail greetings must be formatted as CCITT U-Law, 8KHz, 8-bit mono attributes as a .wav file.
    • Select the file and click Open to upload the file.
  1. Click Save to save your changes.