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What is VoIP

VoIP – Help Topics

The following topics will help users gain a basic understanding of VoIP and how it works.

A. What is VoIP?

VoIP is an acronym for Voice over Internet Protocol. It is also referred to as Internet calling or cloud telephony. VoIP is a technology that allows you to make and receive calls using an Internet connection instead of a regular phone line.

B. How does VoIP work?

VoIP converts voice communication (analog voice signals) into digital packets of information, also known as data-packets. The data-packets can then travel over the public Internet and/or a private IP network, like any other type of data, allowing conversations to take place anywhere in the world where there is an Internet connection.

C. How does the cloud work?

VoIP services are hosted in the cloud, so your business is reachable around the clock, and it eliminates the need for on-premise hardware. The cloud, or cloud servers, are virtual servers running in a cloud computing environment. Communication services are built, hosted and delivered by means of a cloud computing platform via the Internet, and can be accessed remotely, at any time.

D. How does hosted VoIP avoid downtime during an outage?

With VoIP services hosted in the cloud, business users can rely on stability and security. Business communications are protected from service interruption threats such as natural disasters, power outages and malicious attacks. And, with business continuity, you can extend your office phone system capabilities to devices such as your smartphone, so even if your internet goes down, you can be assured that your customers can always reach you.