Accessing the User Portal

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Accessing the user portal

The User Portal allows you to manage and configure your calling features and settings of your service, such as voicemail, call forwarding, and setting up your remote office.

Accessing the user portal

Once the Administrator for your site has set you up as a user, you will receive two emails, containing your Username, temporary password and a link to the User Portal. To login:

  1. Enter the URL of the User Portal into a new browser window.
  2. Enter your User Portal Username.
  3. Enter your temporary User Portal password.
  4. Enter the temporary password and then enter a new password in the new password field.
  5. Note: New passwords must meet the following criteria:

    • At least 10 characters long. Does not contain the username, telephone number or alternate ID. Contains at least one character from each category:
      • Uppercase Letters.
      • Lowercase Letters.
      • Numbers.
      • Non-alphanumeric characters.
    • It must be changed after 90 days.
    • Confirm your password and click Change Password.
    • You will then be routed to the main User Portal dashboard.


From the Voicemail page, you can:

  • Listen to and manage Voicemail messages
  • Change your Voicemail to email (Unified Messaging) settings.

Call settings

From the Call Settings page, you can manage Incoming Call Settings, Schedule Settings and have access to Additional Features for call settings.


From the Directory page, you can:

  • View and edit your Personal Directory under My Contacts.
  • Add entries to the Personal Directory that can be used when configuring other services such as Office Anywhere or Call Forwarding.
  • View the Enterprise Directory for your company (phone list).
  • Add and edit Speed Dial contact under My Contacts.

Note: The Enterprise Directory, Personal Directory (My Contacts) and Speed Dial list will not be available to view from your desk phone. However, you can place calls to these contacts from User Portal using the UC-One desktop application, if installed.

Call history

The Call History page allows you to view Call History on your phone number.

My apps

By adding the UC-One clients to your daily business communications devices you can leverage a convenient, common and intuitive interface for cloud and mobile calling and collaboration services.