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Frequently asked questions

Talk to a trainer QA session is every Tuesday! Click here to view the sessions available.

Click on a topic below to be directed to the corresponding FAQs, guide or video.

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Welcome Call guide
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Voicemail
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Mobile app
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Log into the portal
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User features
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WalkMe
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Username & password
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Outbound caller ID
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Billing
Admin
I need help with:
Accessing the admin portal
Resetting a voicemail or portal PIN
Setting up my auto attendant
Unlocking voicemail or portal for a user
Time schedules / business hours

End user

I need help with:
Accessing the user portal
Setting up the desktop / mobile app
Call forwarding
Setting up / resetting my voicemail PIN
Using your phone
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