Business apps: Transferring calls
How do I perform a blind transfer?
How do I perform an attended audio transfer?
Transferring calls
If you are on an active call, you can transfer calls to another contact within the company directory or an ad-hoc number. This article provides details on transferring calls with Connect.
Important Update: Business Digital Voice MobileConnect App
- Through January 31, 2026: Full app functionality available
- Starting February 1, 2026: Voice-only features; Messaging and Meetings will be discontinued
- March 31, 2026: MobileConnect app will be fully discontinued on mobile and PC
These changes do not affect Business Digital Voice on your IP desktop phone. To discuss alternative service options, call 1-800-VERIZON (1-800-837-4966)
How do I perform a blind transfer?
-
- To perform a blind transfer while on an active call, tap Options in the bottom right-hand corner.
- Then select Transfer.
-
- Enter the name, partial name, or phone number of the person you want to transfer the call to in the Search Contacts field. Or, you can tap the Dialpad icon to enter a phone number.
- Tap the contact found in the search results or select the Call icon from the dialpad.
- Then tap Transfer to.
How do I perform an attended audio transfer?
-
- To perform an attended audio transfer while on an active call, tap Options in the bottom, right-hand corner.
- Then select Transfer.
-
- Enter the name, partial name, or phone number of the person you want to transfer the call to in the Search Contacts field. Or, you can tap the Dialpad icon to enter a phone number.
- Tap the contact found in the search results or select the Call icon from the dialpad.
- Then tap Call first.
- Once the third-party answers, tap Complete to complete the transfer.