Placing a call on hold
Note: Effective January 31st, 2026, the Business Digital Voice MobileConnect App will be discontinued which will prevent further mobile and PC use. This change will not impact your use of Business Digital Voice on your IP desktop phone. To discuss other service options available, please call 1-800-VERIZON (1-800-837-4966) to speak with a sales representative.
How do I place a call on hold?
To put a call on hold, during an active call, select the Hold button. While the caller is on hold, they hear the on-hold audio based on the music-on-hold file that is set up for your business.
