End User Portal Support – Retrieving Voicemail Messages from a Shared Phone Number

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Retrieving Voicemail Messages from a Shared phone Number

In some instances, individuals within your company may share the same phone number even if they have individual devices. Typically, if a telephone number is shared a voicemail box is also shared. For more information on this topic please see Retrieving Voicemail Messages from a Shared Voicemail Box article. However, there are some instances one telephone number can have more than one voicemail box.
Here is an example:

The following topics will help you with common voicemail related questions.

How can I retrieve my voicemail if I share my number?

  1. Dial the voicemail portal number or press the voicemail key on your IP Phone. Depending on your setup you may need to enter your voicemail extension. If you are not sure of your voicemail extension, ask your Administrator.
  2. Enter your voicemail passcode.
  3. Follow the prompts to listen to the voicemail messages.