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Username and Password

What you need to know

Get started with My Account using this guide for helping you log in for the first time, access your username and password and make changes to your username and/or password.

My Account:

Help Topics

A. How do I find my username and password?

About 3 days before installation Verizon will email your username and password in 2 separate emails. Search your email inbox for 2 emails from One email will contain your My Account username. The other will contain a temporary password. Your username is likely your email address and is case sensitive.

If you cannot find your temporary password, or it expired, select Forgot Password and follow the instructions to get a new temporary password emailed to you.

B. How do I log in to My Account for the first time?

To log in, open a browser window and go to the following URL:

  1. Enter your Username and the temporary Password within the given fields.
  2. Select Login.
  3. Note: If you cannot login, please contact the Business Digital Voice Support Center at 1-800-Verizon.

C. How do I change My Account username and password?

If you would like to change your password, you can reset it by going to the Profile page.

  1. Select the Profile tab.
  2. Then select the Login tab.
  3. Next, enter your current password and new password into the corresponding fields.

Note: Passwords must be at least 10 characters long and include at least 1 uppercase letter, lowercase letter, one number and a special character. Trailing and leading spaces will be automatically removed from the user name and password and spaces in the password will not be accepted.

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