Business apps: Sending and receiving chat messages
How do I send chat messages from the messages window?
How do I send a chat from a contact’s profile?
How do I receive chat messages?
Sending and receiving chat messages
Connect helps you stay in touch with colleagues using chat, for quick interactions when it’s not convenient to talk. There are two ways to send a chat message – from the message window and from a contact’s profile. When your notification settings are turned on for Connect, you will receive notifications to your mobile phone when you receive chat messages through Connect.
Important Update: Business Digital Voice MobileConnect App
- Through January 31, 2026: Full app functionality available
- Starting February 1, 2026: Voice-only features; Messaging and Meetings will be discontinued
- July 31, 2026: MobileConnect app will be fully discontinued on mobile and PC
These changes do not affect Business Digital Voice on your IP desktop phone.
To discuss alternative service options, call 1-800-VERIZON (1-800-837-4966)
How do I send chat messages from the messages window?
- To initiate a chat message, tap the Pencil icon.
- Enter the contact name in the To field. Then enter your message and tap Send.
How do I send a chat from a contact’s profile?
- You can find a colleague through the Favorites, Groups or by searching the Directory.
- Tap the colleague’s name and then tap Chat.
How do I receive chat messages?
You will receive a notification on your mobile phone when a new chat message arrives. Swipe to view and respond.