Placing a call on hold
Important Update: Business Digital Voice MobileConnect App
- Through January 31, 2026: Full app functionality available
- Starting February 1, 2026: Voice-only features; Messaging and Meetings will be discontinued
- March 31, 2026: MobileConnect app will be fully discontinued on mobile and PC
These changes do not affect Business Digital Voice on your IP desktop phone. To discuss alternative service options, call 1-800-VERIZON (1-800-837-4966)
How do I place a call on hold?
To put a call on hold, during an active call, select the Hold button. While the caller is on hold, they hear the on-hold audio based on the music-on-hold file that is set up for your business.
