Assign your main business number

Set up your main business number for incoming calls

The following video will take you through the process of changing your main business number.

Set up and manage a shared line appearance

In a setting where you have more phones than phone numbers, you may set up the phone number to appear on multiple phones. If you wish your company’s main number for example to ring multiple phones at once, you can set up shared line appearance.

The Shared Line Appearance feature allows you to have another user’s line appear on your phone. Once configured, you can use that line to make or answer calls as that user. You can also monitor the status of the user from that line key.

An administrator must set up this feature within the admin portal. This video reviews the steps for an administrator to configure this feature for a user. Let's get started.

Set up and manage a hunt group

If you wish for calls coming in from your main number to ring in a particular pattern, you will set up a Hunt Group for your organization. A hunt group is a feature that distributes calls from a single phone number to a group of numbers in your company. When callers ring your company phone number, the hunt group will route the call to a group of members so they can answer the call without it going to voicemail. There are different ways you can use a Hunt Group:

• All at once - When a call comes in, all the phones in the group will ring simultaneously. The members or operators in the group can pick up the call if they are available. Note: This behavior is different from shared line appearance, where multiple phones ring for a single number simply because the number appears on all the phones. 
• Top-Down - The hunt group will ring the users one at a time, always starting with the same user and ringing in the same order. The user configured at the top of the “Assigned” list will ring first, followed by the users listed beneath, in sequential order.
• Circular call - The first call rings one phone first. The next call rings the second phone in the group first and so on throughout each of the lines until the call reaches the end of the hunt group extensions.
• Longest Idle call - If selected, a call is sent to the phone idled or unused for the longest duration. If this line is busy, the call will go to the next idle line and so on.
• Weighted – Route calls to users based on their pre-configured weight (percentage) assignments. If this option is selected, you must assign weights to the users.

Administrators can set up and modify hunt groups within the admin portal.

Choose how you want phones to ring, either All at once or One at a time.

Set up and manage an auto attendant

If you wish for a caller to be greeted by an Automated Receptionist after calling your main number, you should configure an auto attendant for your organization. An auto-attendant is a virtual receptionist for your business. It answers calls and provides options for the caller to be routed to their desired destination.

For example, the process might look something like this:

The company receives an incoming call; The auto-attendant plays the automated voice recording greeting. It then asks the customer to press “1” to talk to Sales and press “2” to talk to support:

• If the customer presses “1,” dial the first available sales representative.
• If the customer presses “2,” dial the first available support representative.
• If the customer doesn’t press any number, repeat the message. If the auto-attendant repeats the message three times without any response, kindly end the call.

Administrators can set up and modify auto attendants within the admin portal.

Auto attendants provide callers with options to select and directly reach their desired destination. Administrators can set up or modify these options within the admin portal.

Auto Attendant Greetings are used to present callers with options to dial from on the Auto Attendant. These greetings can be customized and uploaded to the admin portal or recorded from the Voice Portal.

Auto Attendant Reports show the complete utilization totals for the Auto Attendant, including answered calls, busy calls, unanswered calls, and duration of calls.