My Account and My Phone
What you need to know
There are two powerful web portals available for managing your Business Digital Voice services and features: My Account for administrator users and My Phone for end users. These portals can be found at the following URLs:
My Account: https://businessdigital.verizon.com/REP
My Phone: https://businessdigital.verizon.com/myphone/
Help Topics
A. What is it for?
My Account –
My Account is a web portal for business administrators to manage and configure all devices, telephone numbers, users and features.
My Phone –
My Phone is a web portal for end users to manage their individual features and services.
B. Who uses it?
My Account –
Administrators
My Phone –
End Users; Administrators have access to their own My Phone portal.
C. How do I get credentials?
My Account –
Administrators are automatically emailed their username and temporary password. The username is typically the administrator’s email address. For more information about My Account usernames and passwords, click here.
Tip: Search your email inbox for emails from verizon.business.digital.voice@verizon.com.
My Phone –
End users are set up to begin using My Phone by their site administrators. Administrators use the My Account web portal to make the assignment via the Assignments tab. The same process used to give a user voicemail gives them My Phone access. For step-by-step instructions on setting up voicemail, click here.
D. What features and services are available?
Features & Services |
My Account |
My Phone |
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My Rules (block specified user, forward calls on a schedule, etc.) |
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SETUP |
