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Admin Portal and User Portal

What you need to know

There are two powerful web portals available for managing your Business Digital Voice services and features: Admin Portal for administrator users and User Portal for end users. These portals can be found at the following URLs:

Admin Portal:

User Portal:

Help Topics

A. What is it for?

Admin Portal

The admin portal is a web portal for business administrators to manage and configure all devices, telephone numbers, users and features.

User Portal

The user portal is a web portal for end users to manage their individual features and services.

B. Who uses it?

Admin Portal


User Portal

End Users; Administrators have access to their own user portal.

C. How do I get credentials?

Admin Portal

Administrators are automatically emailed their username and temporary password. The username is typically the administrator’s email address. For more information about the admin portal usernames and passwords, click here.

Tip: Search your email inbox for emails from

User Portal

End users are set up to begin using the user portal by their site administrators.

D. What features and services are available?

Features & Services

Admin Portal

User Portal

Auto Attendant

Anonymous Call Rejection


Business Continuity

Busy Lamp Monitoring

Call Forwarding

Call History

Call Logs w/ Click to Dial

Call Notify

Call Park / Pickup Groups

Call Settings / Permissions

Call Waiting

Desktop Client

Hunt Group

Mobile App


Music On Hold

My Rules (block specified user, forward calls on a schedule, etc.)

Outbound Call ID Blocking

Outgoing Calling Plan Management

Personal Phone Directory

Push to Talk (intercom)

Shared Call Appearance


Simultaneous Ring

Speed Dial

Unified Messaging

Visual Voicemail