Get started with the Business Digital Voice features

What is the difference between the admin portal and user portal?

Feature Benefit User Portal? Admin Portal?
Admin Portal Control your business with the admin portal! This web portal allows the administrator to manage features for both the entire business and individual users. It is simple to use and gives you flexibility in your business communications. N Y
User Portal Allow end users to control their Business Digital Voice features with the user portal. It shows call history, voicemail, and individual feature management such as where to forward calls to and instructions to download the mobile app.  Y N
3-Way Calling Talk to multiple people at the same time.  N/A N/A
Anonymous Call Rejection Reject calls from callers who have blocked the display of their telephone numbers and  avoid unwanted time consuming calls you are not ready to handle.  Y N
Auto Attendant Give your small business a large business feel with this virtual receptionist.  Let your customers self select who they need to talk to. For example,for sales press 1, for service press 2.  You can also record specialty instructions and greetings for when customers call after hours. N Y
Barge-In Need to “Barge In” on a call?  Allow a user to be bridged into another user's call in progress.   N Y
Business Continuity Prepare your business and maintain your operations in the event of emergency.  Did the weather knock out your electricity or broadband?  You won't miss a call! Business Continuity will automatically forward calls to an alternate number, like a cell phone, if your phone does not have internet connectivity. Y Y
Busy Lamp Monitoring Need to talk with a coworker, but don't know if they are on the phone? Use Busy Lamp Monitoring to see who is active on their phone. N Y
Call Forwarding Never miss a call! You can forward your incoming calls to another telephone number, your mobile app, or to voicemail.  You control if you forward calls all the time, when your line is busy, or if you do not answer.   Y Y
Call History Having an easy way to understand call volumes can be helpful for both management and individual users.  Call history allows you to see incoming, outgoing, and missed calls across the business. Y Y
Call Hold & Resume Need to run to the printer or confirm a reservation number?  Put the customer on hold so you can get the work done quickly and efficiently.  Resume the call when you are ready to continue the conversation.  NOT IN PORTAL NOT IN PORTAL
Call Notify Away from  your phone but have access to email? The Call Notify email is sent as soon as incoming call is ringing on your desk phone  N N
Call Park / Retrieve (pickup) A customer calls and has a question for a sales rep.  You can park the call and the first available rep can pick up and help the customer! N Y
Call Redial Don't waste time typing in that long phone number again!  Let your phone redial for you! NOT IN PORTAL NOT IN PORTAL
Call Return No need to go hunting for a phone number. Call Return will do the work by providing you the time and number for your previous calls and allow you to return the call without typing in the phone number. NOT IN PORTAL NOT IN PORTAL
Call Transfer Send calls to the right department or area of your business for efficient handling with Call Transfer. NOT IN PORTAL NOT IN PORTAL
Call Waiting You're talking on the phone, and your VIP customer calls you.  With call waiting, you can receive that call! Goodbye busy signal! Y Y
Call Waiting ID You are on the phone and a second person is calling you.  Call Waiting ID tells you who that second caller is so you can decide to answer the second call or stay on with your original caller. NOT IN PORTAL NOT IN PORTAL
ChromeTM Dialer This built in extension for the Google ChromeTM internet browser allows you to control Business Digital Voice from ChromeTM.  See you recent calls, setup call forwarding, or go directly to your user portal.  Another way you can easily and quickly control your business communications. N/A N/A
Desktop Client Utilizing a laptop on the go? The Desktop Client is a Microsoft Windows or Apple program that allows you to make voice calls, desk phone voice calling, and management of Business Digital Voice call settings. Y N
Do Not Disturb Sometimes you are too busy to take phone calls. Do not disturb will send your calls to voicemail so you can work now and not miss a message. NOT IN PORTAL NOT IN PORTAL
Extension Dialing Quickly reach your internal employees by utilizing the abbreviated extension dialing. N/A N/A
Feature Access Codes Press 3 buttons on your phone to enable or disable multiple Business Digital Voice features.  N/A N/A
Hunt Group Don't let your business miss a call.  With a hunt group, a customer will be automatically transferred from line to line until someone at your business answers the phone.  You can also have all your lines ring at the same time.     N Y
Inbound Caller ID (Name & Number) See who is calling you right on your IP Phone display, mobile app, or desktop client! NOT IN PORTAL NOT IN PORTAL
Mobile App Take your business with you!  With the Business Digital Voice Mobile app for Android and Apple, you can answer business calls right from your cell phone. If you want to make outbound calls, your business caller ID will show to the receiver.  Out making deliveries, but worry about missing the next big order?  No longer an issue with this included feature!   Y N
Monitoring Inspect what your expect from you employees! Monitoring allows you to review incoming and outgoing calls by phone number N Y
Music on Hold Record your own message, advertisements, or play music for customers on hold. N Y
Outgoing Calling Plan Management Need to set some calling parameters for your Business? Allow block certain call types, like international, on a user basis. N Y
Personal Phone Directory Each user has their own phone directory to quickly call the numbers they dial most. Y N
Push to Talk The Push-to-Talk (PTT) feature is a collaborative tool that enables you to exchange broadcasts to users subscribed to a PTT channel, much like a walkie-talkie. N Y
Selective Call Rejection Need to be selective about whose call you are going to answer? Selective Call Rejection permits a user to define criteria that cause certain incoming calls to be blocked. N/A N/A
Shared Call Appearance Have a receptionist you want to answer phones on your behalf?  Shared call appearance allows multiple phones to take inbound calls or dial out on behalf of another user. N Y
Simultaneous Ring Always away from your desk?  With Simultaneous Ring, you can have multiple devices ring when you receive an incoming call. Y N
Speed Dial Don't memorize phone numbers!  Use Speed Dial to quickly dial to your most called contacts. Y N
Voicemail and Fax Through the admin portal, administrators can modify a user's Voice Messaging, Voice Message Waiting Indicator, Voice Messaging Notification, Voice Messaging to Email options, Fax Messaging, and more. Y Y
Visual Voicemail See who left you a voicemail and when they called on your computer or smartphone.  Y N
Voice Portal Alert your customers of the latest and greatest you have to offer by recording greetings, your auto attendant, and after hours messages.  N/A N/A
Voicemail Let customers and suppliers leave you a message when you cannot answer the phone.  You can access your voicemail through any phone, your Business Digital Voice mobile or desktop client, your user portal, or even email!  Y SETUP
Voicemail to Email Need to quickly scan and prioritize your voicemails? Choose to have your voice messages delivered as .wav audio file attachments to your email. Play the message on your Mac or PC, or listen to it on your smart phone.  N/A N/A