Get oriented, before you begin
You’ve purchased the Business Digital Voice service, now what? This guide reviews some helpful tips for what to do next, after purchase, but before the setup steps. We’ll review what to expect and things you should start thinking about, if you haven’t already.
Define your admins
We recognize that the person who has determined to purchase the Business Digital Voice service is not always the same person who will be handling the setup. And the person who is handling the setup may not be the same person who will be maintaining the calling services moving forward. That’s why, we recommend defining who these people are up front. That way, the stakeholders who need to be involved can jump in at the right times.
Tip: Make sure to have more than one admin. You’ll need a backup when one is unavailable and you need immediate configuration changes, emergency closures, etc.
Now that you’ve had a preview of what to expect next and what information you’ll need to gather for your welcome call or additional onboarding, you can better define who is doing what.
Next steps
You’re on your way to being ready to start setting up your service. Before you do, we recommend you take a look at some real-world examples, by industry, for ways to put your calling features to work.