Welcome Business Admin!
Before you get started
New to Business Digital Voice? Start with these helpful resources designed for you to get oriented before you begin your setup. Before you begin >
Ready to get started? Click STEP 1 above to get started.
Start Here
As a business admin, you are able to set up all of your business features and services. To start your service set up, complete the important topics listed below. Once complete, Click STEP 2 above to configure the basic features for your organization and users.
Locate Your Admin Portal UsernameAbout 3 days before your system installation, we will email your username and instructions for how to set your password. Search your email inbox for an email from verizon.buisness.digital.voice@verizon.com. |
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Complete Your Welcome Call To Set Up FeaturesDuring this short, 30-minute call, you will learn how to log in to your admin portal, give end users portal access to manage their own features, and set up call routing and group features, such as call forwarding, hunt groups, auto attendants. IMPORTANT - If you missed your welcome call, visit the Welcome Call guide for details and to register for the call. |
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Admin and User PortalFamiliarize yourself with the portals: Admin portal (you), User portal (your employees). |
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Service Set Up - The Basics
Now that you have accessed the Admin portal, you can set up the basic features for the foundation of your Business Digital Voice service. Setting up your main business number and schedules are some of the core items to start with. Follow the below process and then click STEP 3 above for Advanced feature setup.
Set Up a UserAdministrators can easily set up a user and assign a user device through the admin portal. |
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Set Up Your Business HoursBusiness hours are used to route incoming calls based on the day of the week and time of day. Schedules are used primarily for Auto Attendant purposes, especially if you take calls after hours. |
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Set Up Ringing For Your Main NumberDetermine where your main business number will ring. You can choose a single user, a group of users, an auto-attendant greeting, or a combination of these. |
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Set Up and Manage Your Auto AttendantAuto Attendants are used to route calls to various destinations, employees within your company, specific groups of employees, voicemail, or other outside numbers. |
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Service Set Up - Advanced Features
Enhance your user and caller experience by enabling Business Digital Voice service advanced features. Music on Hold, Hunt Groups, and Collaborative Bridge are some of the options a business admin can choose from. Once you have completed your advanced features setup, it's time to educate your end-users. Click STEP 4 above.
Configure a Hunt GroupHunt Groups are used to ring specific users in a pre-configured pattern within or across locations when a call is made to the Hunt Group telephone number. |
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Configure Music On HoldYou can assign and configure the music your callers hear when they are placed on hold. |
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Configure Holiday ClosureHoliday schedules are used for alternate call routing and greetings to be played when your business is closed for special events. |
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Configure Advanced Auto Attendant OptionsAuto Attendants are used to route calls to various destinations, employees within your company, specific groups of employees, voicemail, or other outside numbers. |
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Configure Your Collaborative BridgeCollaboration Bridge is a unique two-way phone number that is configured in the admin portal that allows users to initiate calls from the My Room feature of their UC-One applications. BDV does not charge for this feature but customers must add it to their account by calling 1-800-VERIZON. |
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Educate Your End Users
An important final step is ensuring that your users are familiar with the portal and features available to them with the Business Digital Voice service. Now you are ready to teach users how to set up and use features such as voicemail, call waiting, do not disturb, and more.
Portal
End User PortalThe User Portal allows you to manage and configure your calling features and settings of your service, such as voicemail call forwarding, and set up your remote office. |
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Devices
Desktop DevicesThe following topics will help you with common questions about using your Business Digital Voice desktop devices. Learn about setting up call forwarding, enabling do not disturb, accessing your voicemail services, and more. |
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