Call forwarding
Call forwarding lets you redirect incoming calls to a different number when you are unavailable or away from your desk. You can choose to forward all incoming calls, calls when your line is busy, or calls you do not answer. The steps to set up call forwarding depend on whether you are configuring it in a portal or directly on your phone.
End User
User Portal
This feature can be configured from the User Portal found at the following URL: https://businessdigital.verizon.com/myphonenext/
- Set up call forwarding in the User Portal Guide
- Set up call forwarding in the User Portal Video
Desk phone
By default, calls that are not answered go to voicemail. To forward calls to a different number, you can choose the following:
- Always – Forward all incoming calls
- Busy – Forwards calls when your line is busy
- No Answer – Forwards calls you do not answer
A forwarding indicator appears on the home screen when the feature is active. To disable call forwarding, return to the same menu and switch the setting to Off. To set up call forwarding directly on your desk phone, follow the steps for your phone model below.
- Yealink T33G, T40G, T42S, T48S, T53W, and T54W:
- Press the Menu softkey, navigate to Features, press OK, and select Call Forward. Select the forwarding type you want to enable. Use the navigation arrows to switch the setting to On. Enter the number where you want calls forwarded, and press Save.
- Yealink DECT (W56P, W60P, W76P):
- Press OK, scroll to Call Features, press OK, and select Call Forward. Select the forwarding type you want to enable. Use the navigation arrows to select Enabled. Enter the number where you want calls forwarded, and press Save. If you select No Answer, also set the number of seconds before the call is forwarded.
Admin
Set up call forwarding for a user
Administrators can configure call forwarding for any user directly from the Admin Portal. Four forwarding types are available: Always, When Busy, When No Answer, and Business Continuity.
Note: Business Continuity is an admin-only setting that activates automatically if a user cannot be reached due to a network or service interruption. It is configured separately from standard call forwarding and is recommended as part of your initial setup.
- Set up call forwarding for a user in the Admin Portal Guide
- Set up call forwarding for a user in the Admin Portal Video
Troubleshooting
I turned off call forwarding but calls are still being forwarded.
If call forwarding is showing as off in all places in the portal and calls are still being forwarded, contact technical support. There is a known firmware issue that Cisco is working on a fix for. In the meantime, call forwarding can be manually removed by tech support.
My calls are going straight to voicemail and forwarding is off.
Make sure Do Not Disturb (DND) is not enabled. When enabled, DND sends all incoming calls to voicemail. This feature can be disabled directly on your phone or from the User Portal.