Frequently asked questions

Talk to a trainer Q/A sessions are held twice per month! Click here to view the sessions available.

Click on a topic below to be directed to the corresponding FAQs, guide or video.

Welcome Call guide

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Device installation

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Log into the portal

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Username & password

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Outbound caller ID

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Call forwarding troubleshooting

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Admin

I need help with:

Accessing the admin portal

Resetting a voicemail or portal PIN

Setting up my auto attendant

Unlocking voicemail or portal for a user

Time schedules / business hours

End user

I need help with:

Accessing the user portal

Setting up the desktop / mobile app

Call forwarding

Setting up / resetting my voicemail PIN

Using your phone