Frequently asked questions

Talk to a trainer Q/A sessions are held twice per month! Click here to view the sessions available.

Click on a topic below to be directed to the corresponding FAQs, guide or video.

Admin
I need help with:
Accessing the admin portal
Resetting a voicemail or portal PIN
Setting up my auto attendant
Unlocking voicemail or portal for a user
Time schedules / business hours

End user

I need help with:
Accessing the user portal
Setting up the desktop / mobile app
Call forwarding
Setting up / resetting my voicemail PIN
Using your phone